Terms & Conditions
Last updated: 24 October 2026
These terms apply to every order placed on scent8.co.uk. Please read them before you order. By placing an order you agree to them. Nothing in these terms affects your legal rights as a consumer.
1. About us
scent8.co.uk is run by Scent8 Ltd (“Scent8”, “we”, “us”), company number 17539589, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email: sales@scent8.co.uk. You can also reach us through our Contact page.
Scent8 is an independent brand. We make and sell our own Eau de Parfum formulas. We are not affiliated with, endorsed by or connected to any designer brand or fragrance house. Where we name another fragrance, it is only to describe the scent profile that inspired our formula. All trademarks belong to their owners.
2. Your order and our contract
When you place an order we email you to say we have received it. This is not yet acceptance. The contract between us starts when we email you to confirm your order has been dispatched.
We may decline an order, for example if an item is out of stock, a price has been shown in error or we suspect fraud. If so, we will tell you and refund any payment taken. You must be 18 or over to order.
3. Prices and payment
All prices are in pounds sterling (GBP). Scent8 Ltd is not registered for VAT, so no VAT is charged on our prices. Any delivery charge is shown in your basket and at checkout before you pay.
If a product is clearly mispriced, we will contact you before dispatch and you can choose whether to go ahead at the correct price or cancel for a full refund.
We accept debit and credit cards, Link and Klarna (processed securely by Stripe), and PayPal. Payment is taken when you place your order. We never see or store your full card details.
Klarna: if you choose Klarna, your payment arrangement is with Klarna and is subject to Klarna’s own terms and eligibility checks. Some Klarna products are not regulated by the Financial Conduct Authority. Borrowing more than you can afford or paying late may affect your finances and your ability to get credit. 18+, UK residents only. Please read Klarna’s terms before you use it.
4. Discount codes and offers
Codes and offers are subject to the conditions shown with them on our Discount codes page. Unless stated, only one code can be used per order. Codes have no cash value and cannot be applied to past orders. We may end an offer by updating that page; this does not affect orders already placed.
5. Delivery
We deliver to UK addresses only. We send orders by Royal Mail Tracked 48. Delivery is £3.95 on orders under £30 and free on orders over £30, as shown at checkout. Orders placed before 2pm on a working day are dispatched the same day where possible. Full details are on our Shipping & Returns page.
Royal Mail allows perfume and aftershave to be posted within the UK only, at no more than 150ml per bottle and no more than four bottles in one parcel. Larger orders are therefore sent in more than one parcel. We cannot deliver outside the UK.
The goods are your responsibility once they are delivered to you (or to someone you nominate). They become yours once we have received full payment.
6. Your right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order without giving a reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, email sales@scent8.co.uk with your order number, or send us any other clear statement.
You must then send the goods back within 14 days of telling us you are cancelling. Unless the goods are faulty or not as described, you pay the cost of returning them. We will refund the price you paid, including the cost of standard delivery, within 14 days of receiving the goods back (or of you showing us proof that you sent them, if earlier). We may reduce the refund if the value of the goods has been reduced by handling beyond what is needed to check them.
7. Our 30-day Scent8 guarantee
On top of your legal rights, we offer a 30-day guarantee counted from delivery:
- Opened bottles are accepted. A few test sprays are fine.
- Bottles that have been heavily used may be refused.
- On a change of mind, you pay the return postage. If an item is faulty or not as described, we pay it.
- Bundles are usually refunded as a set.
How to return, and how to pack perfume so Royal Mail will carry it, is explained on our Shipping & Returns page.
8. Faulty goods and your legal rights
We must supply goods that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, if goods are faulty you can reject them for a full refund within 30 days of delivery; after that you are entitled to a repair or replacement and, if that does not fix the problem, a refund or a price reduction. Nothing in these terms limits those rights. For free advice, contact Citizens Advice.
9. Product information and safe use
We describe and show our products as accurately as we can, but packaging may change and colours can look slightly different on screen. Fragrance is personal, and how a scent wears can vary from person to person. Always read the label before use. Our fragrances are for external use only. Keep them away from eyes, flames and children. Stop using any product that irritates your skin. Our products are cosmetics, not medicines.
10. Our liability to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses: our products are for domestic and private use.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for breach of your rights under the Consumer Rights Act 2015, or for anything else that cannot be limited by law.
11. Using our website
All content on scent8.co.uk, including text, images, product names and the Scent8 name and logo, belongs to Scent8 Ltd or its licensors and must not be copied without our permission. You must not misuse the site, for example by introducing viruses or trying to gain unauthorised access. Links to other websites are for your information only; we are not responsible for their content.
12. Accounts
If you create an account, please keep your login details safe and tell us straight away if you think someone else has used them. You can close your account at any time by emailing us.
13. Your personal data
We use your personal information as set out in our Privacy Policy and Cookie Policy.
14. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather or carrier disruption. If this happens we will contact you, and you may cancel and receive a refund for anything not delivered.
15. Complaints
If something goes wrong, please email sales@scent8.co.uk first with your order number, and we will try to put it right quickly.
16. Changes and governing law
We may update these terms from time to time. The version on this page when you placed your order applies to that order. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home country.